Returns & Exchanges

At Exclusive Scents, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy, we offer a 30-day window for returns and exchanges on items in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the perfume bottles in their original designer boxes and place them inside a sturdy shipping carton with adequate padding to prevent breakage.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned fragrance and confirms the seal is intact, your refund will be processed to your original payment method within 5-7 business days.