Frequently Asked Questions

Everything you need to know about your luxury fragrance journey.

Are your fragrances 100% authentic?

Yes, every bottle at Exclusive Scents is sourced directly from authorized distributors or the perfume houses themselves. we guarantee the authenticity of every product in our collection.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their scent sooner.

What is your return policy?

We offer a 30-day return policy for unopened and unused items in their original cellophane packaging. Due to hygiene reasons, we cannot accept returns on fragrances that have been sprayed.

Do you offer samples or decants?

We currently offer curated discovery sets for specific brands. Individual 2ml samples can be added to your cart for select fragrances to help you find your signature scent before committing to a full bottle.

How should I store my perfume to ensure it lasts?

To maintain the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping fragrances in the bathroom, as temperature fluctuations can break down the oils.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.